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SB MILLINERY Terms of Hire
Although hats are just full of fun items, an exciting addition to an outfit, they are also expensive, extremely delicate and prone to damage and wear and tear. Please see below our Terms of Hire and also some useful tips on how to look after our hats.
Our agreement with you, All hirers, are asked to read and agree to these Terms before ‘we’ (SB MILLINERY) hire a hat to ‘you’ (the person hiring the hat).
We’ll ask you to read and agree to these Terms every time you hire a hat.
What you pay: When you hire a hat from us, here’s what we charge you: - hire charge and also a deposit. This is the same as the hire charge. If the hire fee is £50, the deposit is £50. ALL money and deposits paid are non refundable/nonransferable/ non returnable as that hat and date have been secured for you, meaning others have been turned away.
Postage & packing: We’ll let you know how much this is when you contact us about hiring a hat as it can vary depending on size and destination.
When we receive the hat back in the EXACT condition you hired it, we will then return your deposit via the same payment method you used to pay it.
All hats MUST be returned/posted the Monday after a weekend event unless agreed otherwise. For pieces being returned via royal mail, delivery and return dates will be discussed when hiring. Exceptions are in place for MAJOR racing events.
We send all hats first class, with proof of postage meaning they will need a signature. If needed, we can send hats via Next Day Delivery as long as you place your order before midday and we’ve received your payment and deposit.
We send hats in boxes, carefully wrapped in tissue and plastic. You must return them wrapped in the same way. We WILL charge if it is sent back differently, e.g. if the hat box is missing, if the box is tapped up or not wrapped in bubble wrap.
We do not give refunds if you don’t wear the hat, it isn’t suitable or the event is cancelled. We recommend, where possible you try on a hat before you hire it.
In the unlikely event a piece that is due to be hired out, is returned damaged to us beforehand, a full refund or offer to switch to another design will be offered. Please take inconsideration that not everyone looks after items correctly and a damaged piece is possible.
You agree that you’ll return the hat(s) you hire from us in the exact condition you hired it or that you’ll pay to repair or replace it.
You pay to return the hat if you are not dropping it back to us. The hat is YOUR responsibility until it is delivered to us. Make sure you get proof of postage from the Post Office.
You must return the hat, in its box, wrapped in the same way we delivered it to you. If you hire a hat for a weekend event (Friday, Saturday or Sunday), you must return it no later than the following Tuesday. If you hire a hat for a weekday event (Monday – Thursday), you must return it no later than four working days after the event. Unless discussed otherwise.
If we don’t receive the hat back by the day you agree with us, we’ll charge you an extra day’s hire for each day it’s late.
If you decide you need the hat for longer, just let us know as soon as possible and we can adjust your payment accordingly. This would depend on dates the hat is already booked out for.
Damage and repairs: When you hire a hat from us, the deposit you pay would only cover minor repairs. If you’d like to know the cost of replacing the hat, in the unlikely event the hat is lost, stolen or damaged beyond economical repair, just ask us.
‘Damage’ includes loss of decorations or embellishments; marks or spoilage from water, oil or make-up, and scratches or material tears. If you return a hat with damage but We believes it can be repaired, you agree to pay for the repairs.
If you return a hat with damage that means we can’t hire it out again, you agree to pay the full cost of replacement. We don’t deduct the hire charge from this cost.
And…Enjoy! We’d love to see a photo of you wearing the hat at your event. Most of our customers have no problems with their hat hire and we’re delighted to share our collection of hats with you. If you have any questions or concerns, just get in touch!